Difference between OCR and ICR
OCR, or optical character recognition, is limited to the recognition of text that was printed using a computer, so that the font is fairly standard. Because the outlines of the letters are uniform, OCR software is capable of reaching very high accuracy. ICR, or intelligent character recognition, recognizes handwritten text. This process is more complex than OCR, and therefore somewhat less accurate, though ICR is reaching extremely high accuracy levels as well.
Benefits of having both OCR and ICR for forms
It is helpful to have both OCR and ICR available at your disposal because you never know what types of responses a particular form might require. For example, the majority of your documents might be printed, but some might contain an additional handwritten section that cannot be processed automatically using OCR, and demands ICR instead.
Software for OCR and ICR of forms
Fortunately, there is software that can combine OCR and ICR in one simple tool. One such program is Trapeze from CVISION, which uses professional-level OCR and ICR technology to create a single, comprehensive toolkit. Trapeze makes it easy to process any form that might come your way. Download a free brochure to learn more about Trapeze.